FAQs

Orders and Compatibility

Which AirPods models are available?

Our case collection is available for AirPods 1/2, AirPods 3, AirPods 4, AirPods Pro and AirPods Pro 2. Select the exact model before adding an item to your bag.

Can I change or cancel an order?

Email service@drvoria.com as soon as possible. We will try to help before fulfillment begins, but changes cannot be guaranteed after processing or shipment.

How do I track my order?

When tracking is available, it is sent to the email used at checkout. Tracking may take time to update after the carrier receives the parcel.

Shipping and Delivery

How long will delivery take?

Available delivery options and estimates are shown at checkout. They are estimates rather than guaranteed dates and may be affected by customs, carrier congestion, weather or address issues.

Will I pay duties or taxes?

International orders may incur import duties, taxes or brokerage charges. Unless checkout states otherwise, these charges are the recipient's responsibility.

What if tracking says delivered but I cannot find the parcel?

Check the delivery location and contact the carrier first, then email us with your order number. We will help review the shipment.

Returns and Product Care

What is the return window?

You may request an eligible return within 30 days after delivery. Items must be unused, unaltered and returned with original packaging and accessories. Review the Return and Refund Policy for complete terms.

Are customized items returnable?

Personalized and made-to-order objects cannot normally be returned unless damaged, defective or materially different from the approved specification.

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs of the product and packaging so we can assess the issue.

Do cases support wireless charging?

Compatible designs support wireless charging, although alignment and performance can vary by charger, case material and added accessories.

DRVORIA Atelier

What is the difference between personalization, 100% DIY and a private commission?

Personalization covers curated details such as initials and color. 100% DIY lets you direct available components. Private Commission provides one-to-one review for more original requests and may require a separate quotation.

How can I contact DRVORIA?

Email service@drvoria.com. DRVORIA is operated by Yunnan Weikai Technology Partnership (Limited Partnership).