DRVORIA / CLIENT CARE

Last updated: August 14, 2026

Return & Refund Policy

We want every DRVORIA object to arrive as considered as it appears online. This policy explains how returns, order issues and refunds are handled.

30-Day Return Window

You may request a return within 30 days after delivery. To qualify, the item must be unused, unworn, unaltered and returned with its original packaging, accessories and proof of purchase.

Start a Return

Email service@drvoria.com with your order number and reason for return. Do not send an item back before receiving return instructions. Returns sent without authorization may not be accepted.

Damaged, Defective or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs of the item and packaging so we can assess the issue and make it right.

Exceptions

Personalized, made-to-order or customized products cannot be returned unless they arrive damaged, defective or materially different from the approved specification. For hygiene and safety, used accessories and items showing wear, marks or missing components are not eligible. Gift cards and final-sale items are non-returnable where permitted by law.

Return Shipping

Unless the return results from our error or a verified defect, return shipping costs are the customer's responsibility. Original delivery charges, duties and taxes are generally non-refundable except where required by law. Use a tracked service; we cannot accept responsibility for returns lost in transit.

Refunds

After inspection, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.

Exchanges

The fastest way to obtain another item is to return the eligible original item and place a new order after the return is approved.

Order Changes and Cancellations

Contact us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.